Privacy & Terms

PRIVACY POLICY

Last Updated: February 17, 2026

Giraffe Smile ("we," "us," or "our") operates the website giraffesmile.com (the "Service"). This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website to learn about our pediatric dentistry and orthodontic services.

We are committed to compassionate and exceptional care, which extends to safeguarding the privacy of our patients and their families.

1. INTERPRETATION AND DEFINITIONS This policy applies to the information collected via our website (e.g., appointment request forms, contact forms). Please Note: Protected Health Information (PHI) provided by patients during treatment or via secure patient portals is governed by our separate HIPAA Notice of Privacy Practices, which is available at our office.

2. INFORMATION COLLECTION We collect only the information necessary to facilitate your dental care and improve our services.

• Personal Data: When contacting us or scheduling an appointment, we may ask you (the parent/guardian) to provide certain personally identifiable information, including:

  • First and last name

  • Email address

  • Phone number

  • The nature of your dental inquiry (e.g., braces, cleaning, emergency)

• Usage Data: We may collect information on how the Service is accessed and used, such as your computer's Internet Protocol address (IP address), browser type, and time spent on pages.

3. HOW WE USE YOUR INFORMATION We use your data to provide our "from infancy to young adulthood" dental services:

• To schedule and manage appointments: Coordinating check-ups, cleanings, or orthodontic consultations.

• To communicate with you: Sending appointment confirmations, reminders, and post-treatment follow-ups via email, phone, or SMS.

• To provide news: Sending general information about our services (such as new 3D printing capabilities or seasonal tips) unless you have opted not to receive such information.

• To manage requests: Attending to your inquiries regarding insurance, billing, or treatment plans.

4. SMS/TEXT MESSAGE DISCLOSURE By actively checking the SMS opt-in box on our website contact form or secure patient intake forms, you explicitly consent to receive text messages regarding appointment reminders, treatment updates, and office closures.

• Opt-Out: You can reply STOP at any time to opt-out of future messages. You can reply HELP for more information.

• Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. DISCLOSURE OF YOUR INFORMATION We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our practice (Note: This strictly excludes SMS opt-in data and consent, which is never shared with any third parties or affiliates under any circumstances), such as:

  • Practice management software.

  • Dental laboratories or aligner manufacturers (for 3D appliances and crowns).

• Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: If Giraffe Smile is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.

6. CHILDREN'S PRIVACY Our practice focuses on pediatric dentistry; however, our website is intended for use by parents and legal guardians. We do not knowingly collect personally identifiable information directly from anyone under the age of 13 via our website. If you are a parent and you are aware that your child has provided us with Personal Data through the website, please contact us.

7. COOKIES AND TRACKING We use cookies to track the activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. YOUR CHOICES You have the right to request access to or correction of the personal data we hold about you. If you wish to update your contact preferences, please contact our office.

9. CHANGES TO THIS PRIVACY POLICY We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

SMS TERMS AND CONDITIONS

Last Updated: March 12, 2026

Giraffe Smile offers SMS text messaging for appointment reminders, scheduling, and billing updates. Message frequency varies. Message and data rates may apply. Reply HELP to any message for assistance or call (972) 777-2848. Reply STOP to opt out of messaging at any time. Carriers are not liable for delayed or undelivered messages. 

CONTACT US If you have any questions about our Privacy Policy and SMS Terms and Conditions, please contact us:

Giraffe Smile

Dr. Conrad Chou, DDS MS

Address: 2301 Ohio Dr #136, Plano, TX, 75093

Phone: (972) 777-2848

Email: admin@giraffesmile.com